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First, you need to configure the CABs in Freshservice. Go to Admin > User Management > CAB, and create groups for each approval area. Then, Incident Management in Freshservice Change Management in Freshservice

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Plan your Changes and Request CAB Approvals. Thu, 27 Nov, 2025 at 11:57 AM · Specifying reason and impact before performing a change. Mon, 24 Nov, 2025 at 4:23 In which Brent Richardson- AVP, IT at Judson University talks about switching to Freshservice for IT service management. Besides

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